URL: https://nuecherry.com/

Last updated: 15-11-2025

At Nue Cherry, customer safety and hygiene are our top priority. Because we sell intimate wear, our return and exchange rules follow strict hygienic standards.

1. Exchange Only (No Returns or Refunds)

We offer exchange only, not refunds.
Refunds are only issued if the product is damaged or incorrectly shipped by us.

2. Exchange Eligibility

You may request an exchange within 3 days of receiving your order if all conditions below are met:

• Item is unused, unwashed and unworn

• Original packaging is intact

• Hygiene seals (if any) are not removed

• Tags are attached

• Condition is clean and resellable

Items failing these conditions will not be accepted for exchange due to hygiene reasons.

3. Non-Exchangeable Items

• Lingerie items that have been worn or tried on

• Items without tags or original packaging

• Sale/discounted items (optional, remove if not needed)

4. Exchange Process

To request an exchange:

1. Email or WhatsApp us with your order number and issue

2. Our team will respond within 24–48 hours

3. Customer ships the item back to us

4. After inspection, we will send the replacement product

5. Wrong or Damaged Product

If you receive a damaged, faulty or wrong item:

• Contact us within 48 hours

• We will replace it without extra charges